FAQ

Oui, nous sommes spécialisés dans les kilts sur mesure. Vous pouvez choisir parmi différents motifs de tartan, longueurs et styles de plis pour créer un kilt qui reflète votre style personnel et votre héritage.

Les kilts doivent être nettoyés à sec pour préserver leur qualité et leur longévité. Pour les petits déversements, épongez doucement la zone avec un chiffon humide. Suspendez toujours votre kilt pour garder les plis nets et éviter les plis.

Oui, nous proposons une livraison dans le monde entier. Notre objectif est de proposer des vêtements traditionnels écossais aux clients du monde entier. Les délais et les frais de livraison varient en fonction de la destination.

Nous offrons une politique de retour et d'échange sans tracas dans les 30 jours suivant l'achat. Les articles doivent être dans leur état et emballage d'origine. Les kilts sur mesure peuvent avoir des politiques de retour spécifiques, veuillez donc consulter nos conditions pour plus de détails.

If the size doesn’t fit correctly because of our misunderstanding, we will offer a replacement at no cost. However, if the mistake is due to your measurements, you can still request an exchange, but a $25 shipping fee applies. Please contact us within 7 days of delivery to request an exchange.

Yes, our Scottish outfits are designed with sustainability in mind. We use high-quality materials and traditional craftsmanship to create these products, ensuring a stylish look while reducing environmental impact. Choose designs that respect both heritage and nature.

Finding the perfect Scottish outfit is easy with our range of kilts, jackets and accessories. Use our size guide, explore different designs, and choose that match your occasion. Need help? Our team is ready to assist you in selecting the ideal product.

To measure for a kilt, take three key measurements: waist, hips, and kilt length. Measure your waist at the navel, hips at the widest point, and length from the navel to the middle of the knee. Ensure you stand straight for accurate results.

Yes, we offer a wide range of Scottish outfits for both women and kids. Our collection offers a wide range of sizes and patterns to suit your personality. Whether you prefer traditional or modern designs, our outfits ensure a perfect fit and style for any event—from family gatherings to casual occasions.

Scottish outfits work for many occasions. They can be styled perfectly for weddings, parties or cultural events like Highland games. They're also great for festivals or even a night out. Whether you want to look formal or casual, a Scottish outfit brings style and charm to any event.

Absolutely, we offer special discounts for bulk purchases and event orders. Whether you're outfitting a wedding party, a corporate event or a family gathering. Get in touch before placing your order, and we’ll provide the best possible pricing based on fabric and quantity. Enjoy bigger savings with larger orders.

To maintain the quality of your Scottish outfits, dry cleaning is recommended for wool varieties, while cotton or polyester can be gently hand-washed. Store your outfits in a cool, dry place and regularly brush woolen items to remove dust. Iron on low heat with a pressing cloth–avoid direct ironing on pleats.

No, anyone can wear Scottish outfits, whether you have Scottish background or not. These outfits are great for special events, cultural celebrations or just because you like the style. Scottish clothing is for everyone who wants to enjoy its unique and traditional look.

We accept multiple payment methods, including Visa Debit, Credit Card, Mastercard and PayPal. To ensure an easy and secure checkout experience, we also provide safe online payment options.

Yes, you can use PayPal as a guest for online purchases without creating an account. Simply select PayPal at checkout, and you will be given the option to pay with a credit or debit card. However, we strongly recommend signing up to enjoy the added ease and convenience of using your PayPal account for future transactions.

Yes, you can complete a purchase without signing up. Simply add items to your cart, enter your details at checkout, and place your order. However, creating an account allows you to receive order updates, access special offers, and enjoy extra benefits through our loyalty program.

All orders are shipped from the United States and Europe using FedEx, UPS, Royal Mail, or DHL for secure and reliable delivery.

Yes, we can arrange delivery before the given date if needed. For orders requiring delivery within 7-10 days, we offer a rush processing service for an additional $25. After that period, standard delivery applies at no extra cost. While we cannot guarantee an exact arrival date, we will do our best to deliver it as soon as possible.

Yes! We provide free shipping on orders over $200, applicable to standard delivery for both domestic and international purchases. Express delivery has additional charges. For full details, please refer to our shipping policy.

Absolutely! We provide international shipping with guaranteed safe delivery of your order. No matter where you are located, you can enjoy our premium Scottish products. We partner with trusted couriers to ensure secure and safe delivery to your doorstep.

Yes, you can change the shipping address before checkout. Your most recent shipping address is automatically saved to your store account. This default address will appear during checkout, but you can easily modify it if necessary before placing your order.

If you need to change your shipping address after placing an order, please contact our customer service team within 2-3 days of checkout. We will update your address as soon as possible, within 12-17 days you will receive it at your new address. To speed up the process, please provide your order details and the new address.

Yes, once your order has been shipped, you can track it easily. We will provide you with a tracking number via your given email. Simply enter this number on the courier's site to see your package’s progress. If you don't receive it, feel free to contact us.

Our average delivery time for custom orders is 12–17 days, depending on factors like location and order complexity. For faster service, we offer rush processing for an additional $25, which ensures your order is processed in 2 days and delivered within 7–9 days. Every pair is crafted with attention and care, ensuring premium-quality and a perfect fit.

Refunds are only granted if the products are defective or damaged. If you receive a faulty item, inform us within 5 days of delivery for a full refund. After 5 days, refunds will not be processed, but a replacement can be requested. Refund or replacement requests are not accepted after 30 days. Contact us immediately for further assistance.

After approving your refund you will receive it within 7-10 business days. The exact timing may vary depending on your payment method and your bank’s processing speed. Check your email frequently for further updates!

If you experience any issues on our website, first check your connection or try refreshing the page. If the problem still occurs, please contact our support team immediately. We’ll be happy to assist you in resolving the issue. Let us know the problem you're facing, and we will work to fix it as soon as possible.

Can't find what you're looking for? Don't worry! Contact our customer support team at info@scotlandclothes.com and we'll get back to you with the information you need.

Refunds are only granted if the products are defective or damaged. If you receive a faulty item, inform us within 5 days of delivery for a full refund. After 5 days, refunds will not be processed, but a replacement can be requested. Refund or replacement requests are not accepted after 30 days. Contact us immediately for further assistance.