Kiltjakke-kolleksjon

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FREQUENTLY ASKED QUESTIONS

Explore our common inquiries for insights into our kilt jackets, policies, and services. For additional information, visit our dedicated FAQ's page.

What modern features are introduced in the kilt jackets?

These modern jackets now feature stylish cuts, lightweight fabrics, and smart details such as inside pockets, easy-fastening buttons, and breathable linings. Some styles also include adjustable cuffs and added stretch for comfort. These updates make them ideal for both formal events and everyday wear while keeping a traditional look.


Do you offer custom sizing for kilt jackets?

Yes, we can make it according to your exact measurements for a precise fit. Just provide your sizing details when placing the order, and we’ll handcraft it to match your specifications.


How can I accurately measure the size for my kilt jacket?

To ensure the exact and a perfect fit, measure your neck below the Adam’s apple, shoulders (edge to edge), and chest (fullest part). Sleeve length runs from shoulder to wrist, while back length goes from the neck base to knuckle level. Waist fits snug at the navel. Include height (head to feet) for full sizing accuracy. 


What if the size doesn’t fit properly?

If the sizing issue is due to our mistake, we’ll replace the jacket at no cost. If incorrect measurements were submitted, you can still request a size exchange by covering a $25 shipping fee. Please contact us within 7 days of receiving your product to arrange the exchange.


What’s the typical delivery time?

Custom-made jackets are usually delivered within 12–17 days, depending on your location and the product complexity. Need it sooner? Choose our express processing option for $25—your order will be completed in 2 days and delivered in around 7–9 days. Each one is made with care for a high-quality finish.


Do you offer international shipping?

Yes, international delivery is available for all our products. No matter where you’re located, we ensure safe and reliable delivery through trusted courier services.


How should I care for my kilt jacket?

To care for your jacket, always follow the care label instructions. Dry clean it regularly to maintain its shape and fabric quality. Avoid washing it at home to prevent damage. Store it in a cool, dry place on a hanger to preserve its structure and prevent wrinkles.


What are the conditions for requesting a refund?

Refunds are offered only if your item arrives damaged or with a fault. If that happens, let us know within 5 days of delivery to qualify for a full refund. After 5 days, only replacements are available. No refunds or exchanges are processed after 30 days. Please contact us promptly if there’s a concern.